Last reviewed and updated: 31 January 2026
1. Introduction
The Bathhouse Group values and respects the privacy of the people we deal with and is committed to protecting your personal information.
This Privacy Policy applies to The Bathhouse Group, including its related entities and locations, such as:
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The Bathhouse Albion Pty Ltd (Australia)
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The Bathhouse Spa Queenstown (New Zealand)
Together referred to in this Privacy Policy as “The Bathhouse”, “we”, “us” or “our”.
We are committed to complying with applicable privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), as well as the Privacy Act 2020 (New Zealand) where applicable.
This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information.
2. What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.
This includes information that identifies you directly (such as your name) or indirectly.
3. What personal information do we collect?
The personal information we collect depends on the nature of your interaction with us and may include:
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Name
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Mailing or street address
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Date of birth
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Email address
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Phone number
You are not required to provide personal information to us. Where practical, you may interact with us anonymously or using a pseudonym. However, if you choose not to provide personal information, we may be unable to provide certain services or experiences.
4. How do we collect your personal information?
We may collect your personal information directly from you when you:
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Interact with us in person, by phone or online
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Make a booking or purchase a service
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Attend a Bathhouse location or event
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Subscribe to our mailing list
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Participate in surveys or questionnaires
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Apply for employment, contracting or volunteer roles
5. How do we use your personal information?
We may use your personal information for purposes including:
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Providing and managing our services and experiences
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Processing bookings, payments and memberships
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Communicating with you about your booking, visit or enquiry
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Improving our facilities, services and customer experience
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Marketing, promotions and communications (where permitted)
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Managing employment or contractor applications
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Complying with legal and regulatory obligations
6. Disclosure of personal information to third parties
We may disclose your personal information to third parties where you would reasonably expect us to do so, including:
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IT, booking and payment service providers
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Marketing and communications providers
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Professional advisers (legal, accounting and business services)
We take reasonable steps to ensure that third parties handle personal information securely and in accordance with applicable privacy laws.
7. Overseas disclosure of personal information
Some third-party service providers we use may be located outside Australia or New Zealand or may store data overseas.
Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate data security and privacy protections are in place. We will only disclose personal information overseas where:
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You have provided consent; or
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The recipient is subject to privacy laws substantially similar to the Australian Privacy Principles; or
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The disclosure is required or authorised by law.
8. How do we protect your personal information?
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including:
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Physical security of premises and records
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Restricting access to authorised personnel only
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Secure IT systems, firewalls and anti-virus software
9. Online activity and cookies
Our websites use cookies to improve your browsing experience. Cookies help us understand how visitors use our websites and allow us to improve functionality and performance.
Cookies do not identify you personally. You can manage or disable cookies through your browser settings; however, doing so may affect website functionality.
We may use analytics tools to understand visitor behaviour. While this information is generally anonymous, it may be linked to you in some circumstances.
10. Direct marketing
We may send you marketing communications about our services, events or offers where you have requested or consented to receive them, in accordance with applicable marketing laws, including the Spam Act 2003 (Cth).
Communications may be sent via email, SMS or other methods. You may opt out at any time by using the unsubscribe link in our communications or by contacting us directly.
We may also use personal information for advertising purposes, including online behavioural advertising and retargeting through third-party platforms.
11. Retention of personal information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law, including record-keeping obligations.
12. Accessing and correcting your personal information
We take reasonable steps to ensure personal information is accurate, up to date and complete.
You may request access to or correction of the personal information we hold about you by contacting the relevant Bathhouse entity below. We will generally respond within 10 business days.
Australia – The Bathhouse Albion Pty Ltd
📧 albion@thebathhousegroup.com
📞 +61 494 173 795
New Zealand – The Bathhouse Spa Queenstown
📧 queenstown@thebathhousegroup.com
📞 +64 274 856 899
13. Links to third-party websites
Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
14. Enquiries and complaints
For complaints about how we handle, process or manage your personal information, please contact the relevant Bathhouse entity below. We may require proof of identity and full details of your request before we can process your complaint.
Australia – The Bathhouse Albion Pty Ltd
📧 albion@thebathhousegroup.com
📞 +61 494 173 795
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
New Zealand – The Bathhouse Spa Queenstown
📧 queenstown@thebathhousegroup.com
📞 +64 274 856 899
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand) at www.privacy.org.nz.
15. How to contact us
If you have any questions or concerns about this Privacy Policy or our handling of personal information, please contact the relevant Bathhouse location:
Australia
The Bathhouse Albion Pty Ltd
📧 albion@thebathhousegroup.com
📞 +61 494 173 795
New Zealand
The Bathhouse Spa Queenstown
📧 queenstown@thebathhousegroup.com
📞 +64 274 856 899